Conrad Law provides legal services to its clients and collects and holds personal information in the course of its business. This Policy outlines the way in which we manage the personal information we collect and hold.
In this Policy, “we”, “us” and “our” refers to Conrad Business & Succession Law Pty Ltd ABN 41 507 270 280, which is also referred to as Conrad Law.
What kinds of personal information do we collect?
We may collect and hold personal information about:
- clients, potential clients and business contacts;
- information about individuals we collect in the course of acting for clients;
- employees, prospective employees and contractors; and
- other people who come into contact with us.
We may collect and hold information about a person or organisation that includes the name, address, contact details, occupation, personal preferences, payment details, employment history, education and qualifications, testimonials and feedback, and other information that might assist us in operating our business.
At times we may collect ‘sensitive information’, such as information about an individual’s membership of a professional association, criminal record or health information.
How do we collect and hold personal information?
We will generally collect personal information:
- from you when you provide your details to us;
- from you indirectly through emails, forms, meetings, telephone conversations, attendance at seminars and business cards.
Sometimes we may collect personal information about an individual from a third party, for example, a credit report or an employment reference.
We take reasonable precautions to protect the security of the personal information we gather. We require our personnel to maintain absolute confidentiality regarding our clients affairs and to respect the privacy of individuals we deal with and not misuse the personal information we collect about them.
We endeavour to protect personal information that we hold from misuse or unauthorised access, modification or disclosure. For example, we restrict access to electronic records. When we no longer require your personal information we may store the information in secure archives or take reasonable steps to destroy it.
Why do we collect, hold, use and disclose personal information?
We may collect, hold, use and disclose your personal information for the following purposes:
- to enable us to provide our services to you;
- to conduct our business;
- for marketing purposes;
- to help us improve our services; and
- to comply with our legal obligations.
Who do we disclose your personal information to?
We may disclose your personal information (including, in certain limited circumstances, your sensitive information):
- to employees of our firm during in the course of their work for our firm;
- to entities who services to us to enable us to provide our service to our clients (including hosting and data storage providers and debt collectors); and
- where we are required to do so by law.
Are we likely to disclose your personal information overseas?
We may disclose your personal information to the following overseas recipients:
- to other companies or individuals who assist us in providing services or who perform functions on our behalf (such as hosting and data storage providers and other third party service providers);
- to anyone else to whom you authorise us to disclose it; and
- to anyone else where we are required to do so by law.
How can you access and correct your personal information?
Subject to the exceptions set out in the Privacy Act, you may seek access to and correction of the personal information which we hold about you by contacting us and asking for our Privacy Officer . We will require you to verify your identity and to specify what information you require. If a fee is charged for providing access, you will be advised of the likely cost in advance.
How can you make a privacy related complaint?
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, please contact our Privacy Officer. We may ask you to lodge your complaint in writing. Any complaint will be investigated by the Privacy Officer and you will be notified of the making of a decision in relation to your complaint as soon as is practicable after it has been made, usually within 30 days.
If we do not resolve your concerns about our handling of your personal information, you may contact the Office of the Australian Information Commissioner:
GPO Box 5218
Sydney NSW 2001
Tel: 1300 363 992
Updates to this Policy
This Policy will be reviewed from time to time to take account changes in legislation, technology, and our operations and practices. The most current version of this Policy is located at www.conradilaw.com.au and can also be obtained by contacting us and asking for our Privacy Officer.
Last updated: 22nd December, 2015